TO MUG Alessi

Fast shipping and professional packing

We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel are expertly trained and will wrap your products according to our precise and exact specifications. Prior to shipping the goods are carefully inspected and secured. We deliver to thousands of clients each day across multiple countries. This is a testament to our commitment to be the biggest online retailer in the world. These warehouses are situated in Europe just as they are in USA.

Note: Orders containing more than one item will be assigned a distinct processing period dependent on the particular item.

Before shipment, all ordered products will be thoroughly inspected. The majority of orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.

Returns

We don't manage the stock in our warehouse or factory. The stock can change at any moment. It is possible that you will not receive your order once it's been placed.

Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase however, we're unable to give an exchange or refund.

The item you purchase must be in the original packaging and in good condition. It must also not be used. The item must be returned in the original packaging.